We are committed to offering a secure shopping environment to ensure that your shopping journey with Swapna Jewellers is effortless and stress-free.
Feel free to explore and try on all the jewellery items you’ve received. In the event that you still wish to return them, we are more than happy to assist you with the return and refund process without any queries.
You have a 48 hours window for returns starting from the date of product received, and we kindly ask customers to initiate return requests within this timeframe. Our customer support team is also available at any time to address any other concerns regarding your order, payment, or shipping.
For items damaged during delivery, it is mandatory to provide an uncut and unedited unpacking video as proof.
Once an order is placed, it cannot be cancelled at any time from the time of order until delivery.
Please Note: Due to hygiene reasons Naths(Nose Pin) and Toe Rings are not Returnable.
Here’s a simple process for returning items at Swapna Jewellers:
Visit our Return Centre and complete the returns form. Once you’ve submitted your return request, you’ll receive an email confirmation.
We typically respond to return requests within 24 business hours and arrange for a reverse pick-up. You’ll receive another email once we’ve confirmed your return request, along with instructions on returning the items.